Benefits of Mnet's 1st Party Patient Billing Solutions

As patient payments continue to take up a larger share of provider revenue, healthcare executives need to deploy new strategies and build better financial experiences to increase patient collections and improve patient billing solutions. The…


Mnet Patient Pain Points

3 Significant Pain Points Patients Have About Medical Bills

One of the significant impacts of the pandemic is the increase in healthcare consumerism. Job loss due to the pandemic caused many to lose their job-based insurance coverage, leading patients to have pain points surrounding their medical bills. This…


Surprise Medical Billing

3 Things You Need to Know About Surprise Medical Bills

Surprise medical billing is a large issue being discussed across the country. If you have insurance, you would probably call the hospital or your insurer first to make sure the hospital was “in network” with your insurance. You might also need to…


Snapshot: Best Practices for Patient-Friendly Billing

ACA International and the Healthcare Financial Management Association reconvened this year to update best practices for the fair resolution of patients’ medical bills. Here is a look at patient-friendly billing principles highlighted in the report.…


Mnet Patient Financial Advocates

Medical Bills Are Confusing - Patients Need Financial Advocates

Patient financial responsibility is on the rise and shows no signs of slowing down. As medical debt continues to be a growing problem in the United States, many Americans are experiencing financial instability. In fact, more than 137 million…


Hospitals Receiving CARES Money Banned from Surprise Billing on COVID-19 Cases

Hospitals accepting money from the massive CARES Act legislation will not be permitted to send patients surprise bills for visits associated with COVID-19, according to ABC News. It has been widely reported in the past two months that the Trump…


Do's and Don'ts of Text Billing Patients

The Do’s and Don’ts of Text Billing Patients

Text messaging or SMS communication is a great way to reach patients if you want your bill to be seen and dealt with quickly. According to a study by Qualtrics and Accel, young millennials check their phones on average 150 times a day. An eMarketer…


Texas Enacts Healthcare Measures Impacting Credit Reporting and Surprise Medical Billing

The state of Texas recently enacted new healthcare measures related to medical billing and credit reporting of out-of-network care. While neither of the bills are specifically targeted at collection agencies, there are some implications regarding…


Balance it Out

Working with consumers to explain and help resolve medical bills in collections is a complex process for accounts receivable management companies and their health care provider clients.  Add in the mix unexpected out-of-network charges on a…


Million-Dollar Lawsuit Results from Insurer Sending Payment to Patients-Not Doctors

In a report released by CNN, a woman received nearly $375,000 from her insurance company over several months for treatment she received at a California rehabilitation facility. A man received more than $130,000 after he sent his fiancée’s daughter…


How to Avoid Revenue Cycle Outsourcing Mistakes

In today’s evolving healthcare landscape, providers look for ways to better adapt to market conditions while sustaining profitability and gaining a competitive edge, so they opt to outsource some or all their revenue cycle functions to a third-party…


Patients Prefer Payment Plans for Medical Bills

As out-of-pocket health care costs continue to increase for consumers, more prefer payment plans to manage their medical bills, according to the “Changing Landscape of Health Care Payment Plans” report, produced by PYMNTS in collaboration with…


Why a Patient Friendly Billing and Payment System Matters

To boost your bottom line, it may pay to consider patient consumerism when dealing with your patients. Because when a patient schedules a visit for medical care, they’re not simply thinking about the quality of care. They’re thinking about the value…


Employer-Based Insurance Premiums Create Growing Burden for Families

A growing number of consumers are doling out more of their paychecks for health care premium contributions through their employer insurance plans, according to The Commonwealth Fund Report “The Cost of Employer Insurance is a Growing Burden for…


Senators Cosponsor Legislation to End Surprise Medical Bills; Lower Healthcare Costs

Two U.S. senators recently introduced companion legislation that would help consumers manage health care costs and stop unexpected medical bills. U.S. Sen. Jeanne Shaheen, D-N.H., introduced the Reducing Costs for Out-of-Network Services Act of 2018…


Billing Tree Survey Reveals Increase in Shift to Online Payments

Online payments are catching up in the health care industry, where common payment methods continue to be on-site, mail and through live phone agents.  BillingTree, in results from its third annual Healthcare Operations and Technology Survey, reports…


The Current Healthcare Payments Landscape and Future Opportunities

The overarching trend in today’s healthcare payments system is that high deductibles have become the norm and patients now have greater financial responsibility. Out-of-pocket expenses are projected to reach $608 billion in 2019 according to a…