Patient Payment Options

Do You Know Why Patient Payment Options Are Vital In 2021?

Flexible and personalized patient payment options are needed more than ever as patient financial responsibility continues to grow. Medical care is expensive. In fact, 99% of bills that exceeded $3,000 were not paid in full according to a TransUnion…


Out-of-pocket Expenses Mnet

How Are Out-of-Pocket Expenses Affecting Patients in 2021?

Increasing out-of-pocket expenses or patient financial responsibility is one of the biggest trends happening in healthcare today. Struggling to keep up with their financial responsibility, patients are becoming more cost-conscious as insurers pass…


Mnet Patient Experience

4 Effective Patient Engagement Strategies To Improve Patient Experience

Effective patient engagement strategies are essential in improving the patient experience, especially in the era of healthcare consumerism. This means implementing technologies and processes that work together to turn fragmented encounters into…


Healthcare Consumerism

How Healthcare Consumerism Will Affect Your Facility

COVID’s Effect on Healthcare ConsumerismWith the rise in healthcare consumerism, the healthcare industry is undergoing an unprecedented level of transformation. COVID-19 has dramatically altered the trajectory of consumerism in healthcare. This…


Text-to-Pay Patient Solution

Text-to-Pay Is The Patient Solution Your Facility Needs

With the advent of e-mails, app-based messaging apps, and social networks, it is easy to forget that SMS is still the most popular and dominant form of communication. In 2020 alone, there were 2.1 trillion SMS messages exchanged in the United…


Mnet ASC Revenue

3 Digital Tools to Maximize Your ASC Revenue

Surgery centers are gradually rebounding from the revenue impacts of 2020. However, with the massive surgery backlogs, ‘normal’ is not quite there yet thus continuing to affect ASC revenue. The challenge is for ASCs to remain profitable while…


Text-to-Pay

How Mnet's Solution, Text-to-Pay, Will Save You Money and Get You Paid Quicker

With many healthcare facilities, we see that those best positioned for growth are focused on programs and investments that both provide more value to their patients and advance their healthcare mission. These providers look for solutions that help…


Benefits of Mnet's 1st Party Patient Billing Solutions

As patient payments continue to take up a larger share of provider revenue, healthcare executives need to deploy new strategies and build better financial experiences to increase patient collections and improve patient billing solutions. The…


Telehealth Reimbursement Laws

Telehealth Reimbursement Laws and Trends in the Surgical Space

Continued telehealth reimbursement is at the top of mind for surgery centers and healthcare providers recently. Thanks to new reimbursement policies and payment parity, providers have been able to implement telehealth and other digital health…


Write off Accounts

Why Healthcare Facilities Need to Write Off Accounts to Collections Even During Covid

The pandemic brought a financial onslaught to every healthcare organization. Many providers have been hit hard financially, with their revenue cycle landscape significantly changed. Given the job losses during the pandemic, an estimated 3.5 million…


Mnet Patient Pain Points

3 Significant Pain Points Patients Have About Medical Bills

One of the significant impacts of the pandemic is the increase in healthcare consumerism. Job loss due to the pandemic caused many to lose their job-based insurance coverage, leading patients to have pain points surrounding their medical bills. This…


Surprise Medical Billing

3 Things You Need to Know About Surprise Medical Bills

Surprise medical billing is a large issue being discussed across the country. If you have insurance, you would probably call the hospital or your insurer first to make sure the hospital was “in network” with your insurance. You might also need to…


Upcoming ASC Trends in 2021

Upcoming Trends ASCs Need to Watch Out For In 2021

As we delve into the new year, now is a good time for surgical facilities to look ahead to the upcoming top trends facing the ASC industry. With the pandemic, ASCs across the U.S. have experienced temporary closures, case drops, and then ramp-up and…


OKC Call Center Hub

Mnet Health Makes Choice for Call Center Hub

When looking across the United States, it might be easy to overlook Oklahoma City when thinking about a place to build a new call center hub.  OKC is just a two-hour drive from Dallas/Fort Worth; not just the big city, but a giant city really…and…


Mnet Health 2020 Year In Review

Our 2020 Story and Outlook for 2021 By David Hamilton, CEO of Mnet Health

As the year 2020 comes to a close, it is helpful to take a look back on what we’ve been through and set our sights on the dawn of a new year. A snippet from Charles Dickens’ A Tale of Two Cities serves perfectly well to describe 2020: “It was the…


Impacts of COVID-19 Pandemic Cause Increase in Health Care Consumerism

Health care consumerism—when patients take more control over researching their medical care and associated expenses—is on the rise in response to the COVID-19 pandemic, according to TransUnion Healthcare’s second annual patient survey. The September…


Price Transparency

Spotlight on Price Transparency

The Centers for Medicare and Medicaid Services’ Transparency in Coverage rule takes effect Jan. 1. Hospitals and their collection agency partners can work together to ensure this information is effectively communicated to consumers. Not only can…


Final CFPB Rule

Final CFPB Debt Rule Puts Consumers in the Driver's Seat

The Consumer Financial Protection Bureau (CFPB) issued the final rule to update Regulation F October 30, which implements the Fair Debt Collection Practices Act (FDCPA). The 653-page final rule from the CFPB allows debt collectors to interact with…


New CFPB Rules

Adapting Your Patient Financial Communications to New CFPB Rules

The new rules for debt collection are finally here. The Consumer Financial Protection Bureau (CFPB) issued last October the final rule to revise Regulation F, which implements the Fair Debt Collection Practices Act (FDCPA). Passed in 1977, the FDCPA…


Snapshot: Best Practices for Patient-Friendly Billing

ACA International and the Healthcare Financial Management Association reconvened this year to update best practices for the fair resolution of patients’ medical bills. Here is a look at patient-friendly billing principles highlighted in the report.…