OKC Call Center Hub

Mnet Health Makes Choice for Call Center Hub

When looking across the United States, it might be easy to overlook Oklahoma City when thinking about a place to build a new call center hub.  OKC is just a two-hour drive from Dallas/Fort Worth; not just the big city, but a giant city really…and…


Mnet Health 2020 Year In Review

Our 2020 Story and Outlook for 2021 By David Hamilton, CEO of Mnet Health

As the year 2020 comes to a close, it is helpful to take a look back on what we’ve been through and set our sights on the dawn of a new year. A snippet from Charles Dickens’ A Tale of Two Cities serves perfectly well to describe 2020: “It was the…


Impacts of COVID-19 Pandemic Cause Increase in Health Care Consumerism

Health care consumerism—when patients take more control over researching their medical care and associated expenses—is on the rise in response to the COVID-19 pandemic, according to TransUnion Healthcare’s second annual patient survey. The September…


Price Transparency

Spotlight on Price Transparency

The Centers for Medicare and Medicaid Services’ Transparency in Coverage rule takes effect Jan. 1. Hospitals and their collection agency partners can work together to ensure this information is effectively communicated to consumers. Not only can…


Final CFPB Rule

Final CFPB Debt Rule Puts Consumers in the Driver's Seat

The Consumer Financial Protection Bureau (CFPB) issued the final rule to update Regulation F October 30, which implements the Fair Debt Collection Practices Act (FDCPA). The 653-page final rule from the CFPB allows debt collectors to interact with…


New CFPB Rules

Adapting Your Patient Financial Communications to New CFPB Rules

The new rules for debt collection are finally here. The Consumer Financial Protection Bureau (CFPB) issued last October the final rule to revise Regulation F, which implements the Fair Debt Collection Practices Act (FDCPA). Passed in 1977, the FDCPA…


Snapshot: Best Practices for Patient-Friendly Billing

ACA International and the Healthcare Financial Management Association reconvened this year to update best practices for the fair resolution of patients’ medical bills. Here is a look at patient-friendly billing principles highlighted in the report.…


How to Create a More Patient-Centric Revenue Cycle

Patients have always been at the center of clinical care. But the same has not always been true on the business side of healthcare. Providers have traditionally relied on insurers for revenue, making patient billing only an afterthought. However,…


ACA International and HFMA Release Best Practices for Resolution of Medical Accounts

The updated best practices build off the work of a 2014 task force and reflect an ongoing commitment to help patients resolve their medical bills. ACA International and the Healthcare Financial Management Association Medical Accounts Receivable…


How to Get Out of the Paper Ages and Into the Digital Pay Era

The ongoing impact of Covid-19 combined with changing consumer behavior is causing healthcare providers to rethink their digital payment strategies. Although safety and convenience are mainly driving the use of digital payments, patients as…


A Surge in Revenue Cycle Outsourcing is Reducing Bad Debt

Over 6 months into the pandemic and with nearly 7 million cases, COVID-19 continues to rock the US healthcare system leading providers to look for new ways to handle bad debt. Healthcare providers are suffering significant financial damage as a…


Improve Your Revenue Cycle – Patients Need More Financial Flexibility

Healthcare providers have long faced revenue cycle challenges and they have become increasingly difficult as patients have had to shoulder more financial responsibility for their care. During the COVID-19 pandemic, these challenges have intensified…


Understanding The Difference Between 1st Party and 3rd Party Patient Collections

As the patient has become the third-largest payer in the country; balance after insurance has skyrocketed. Providers need to rethink their strategies to improve patient collections and save costs as receiving patient payments on time can be…


How Surgery Centers Can Navigate Post-Lockdown Staffing Issues

Staffing during the pandemic has been a key concern, but post-lockdown staffing has its own challenges as well. Post-lockdown, surgery centers are seeing a higher case volume and a huge backlog of cases. Some staff members are taking a vacation…


Remote Call Centers Make Sense

Remote Call Centers Make Sense Now More Than Ever

While no one could have truly predicted the path of destruction that the Coronavirus pandemic has leveled on the health and economy of the entire world; Mnet has continued to be committed to working alongside the medical community as they strive to…


The New Normal

It’s the New Normal - Reinvent Your Surgery Center

ASCs and surgical facilities were already facing a variety of challenges brought about by increased patient financial responsibility and by a changing reimbursement landscape, but COVID-19 has either brought new challenges or magnified existing…


Mnet Patient Financial Advocates

Medical Bills Are Confusing - Patients Need Financial Advocates

Patient financial responsibility is on the rise and shows no signs of slowing down. As medical debt continues to be a growing problem in the United States, many Americans are experiencing financial instability. In fact, more than 137 million…


Why Providers Are Making Their Entire Patient Financial Experience Contactless

Why Providers Are Making Their Entire Patient Financial Experience Contactless

While the current pandemic has brought many sectors of the economy to a stop, it has also fueled changes that certain areas like healthcare have needed for years. Most of these changes revolve around increasing digitalization like contactless…


Hospitals Receiving CARES Money Banned from Surprise Billing on COVID-19 Cases

Hospitals accepting money from the massive CARES Act legislation will not be permitted to send patients surprise bills for visits associated with COVID-19, according to ABC News. It has been widely reported in the past two months that the Trump…


Physician Practice Patterns Changing As a Result of COVID-19

The COVID-19 crisis presented our society with a host of unexpected challenges and changes that could impact the way we interact with co-workers, family members – and doctors. Consider this, a survey of physicians conducted at the height of the…