payments icon (patient payment solutions)

Payments™

Drive More Dollars to Your Facility by Helping Patients Pay

Our live agents and data-driven technology equip you with the essential resources needed to maximize your patient payment results.

Learn More
payments icon (patient payment solutions)

Payments™

Drive More Dollars to Your Facility by Helping Patients Pay

Our data-driven technology and service equip you with the needed resources to maximize your patient payment results.

Learn More

We Help You Increase Your Patient Payments up to 2X

We provide:

More Ways for Patients to Pay

Whether talking to a live phone agent or engaging with our technology, we make it easy for patients to pay in full, setup payment plans with 100% acceptance, or apply for lending options, both pre and post day of surgery.


PaySuite - Payment Portal

Using PaySuite, patients can easily make a payment and browse self-serve payment options that seamlessly integrate with the patient accounting systems and merchant gateways you use.


Data-Driven Outreach

By leveraging our proprietary machine learning technology, we provide a personalized and tailored experience by adjusting our engagement strategies to the unique needs of each patient account.


Live Agents

Our live agents are all based in the U.S. and are specially trained to operate as an extension of your business office to help your patients understand their balance, make a payment, setup payment arrangements and more, all in 200+ languages.


Dedicated Service Centers

With two qualified service centers (Pre-DOS – Bad Debt), patients are able to access an established and dedicated patient billing contact center with availability until 8pm local time plus weekend hours.

We Help You Increase Your Patient Payments up to 2X

We provide:

More Ways for Patients to Pay

Whether talking to a live phone agent or engaging with our technology, we make it easy for patients to pay in full, setup payment plans with 100% acceptance, or apply for lending options, both pre and post day of surgery.


PaySuite - Payment Portal

Using PaySuite, patients can easily make a payment and browse self-serve payment options that seamlessly integrate with the patient accounting systems and merchant gateways you use.


Data-Driven Outreach

By leveraging our proprietary machine learning technology, we provide a personalized and tailored experience by adjusting our engagement strategies to the unique needs of each patient account.


Live Agents

Our live agents are all based in the U.S. and are specially trained to operate as an extension of your business office to help your patients understand their balance, make a payment, setup payment arrangements and more, all in 200+ languages.


Dedicated Service Centers

With two qualified service centers (Pre-DOS – Bad Debt), patients are able to access an established and dedicated patient billing contact center with availability until 8pm local time plus weekend hours.

OUR TECHNOLOGY

We Make It Easy For Patients To Pay

OUR TECHNOLOGY

We Make It Easy For Patients To Pay

We understand patient needs, which is why we provide the technology that simplifies the payment process, resulting in higher patient satisfaction and greater cash flow for you.

Payment Plans

In addition to making a one-time payment, patients can setup flexible payment plans that meet their financial needs.

Text to Pay

Patients love to pay their balance by text, as it yields fast results, minimizes frustration and improves patient satisfaction.

CareCredit

Through our CareCredit partnership, patients can view financing options or use their existing account to make a payment.

Approved Lending Options & HSA/FSA

Patients can also apply for financing through our approved lending options or make a payment via an HSA/FSA account.

We Make It Easy For Patients To Pay

OUR TECHNOLOGY

We Make It Easy For Patients To Pay

We understand patient needs, which is why we provide the technology that simplifies the payment process, resulting in higher patient satisfaction and greater cash flow for you.

Payment Plans

In addition to making a one-time payment, patients can setup flexible payment plans that meet their financial needs.

Text to Pay

Patients love to pay their balance by text, as it yields fast results, minimizes frustration and improves patient satisfaction.

CareCredit

Through our CareCredit partnership, patients can view financing options or use their existing account to make a payment.

Approved Lending Options & HSA/FSA

Patients can also apply for financing through our approved lending options or make a payment via an HSA/FSA account.

OUR TECHNOLOGY

We Make It Easy For Patients To Pay

We Make It Easy For Patients To Pay

We understand patient needs, which is why we provide the technology that simplifies the payment process, resulting in higher patient satisfaction and greater cash flow for you.

Payment Plans

In addition to making a one-time payment, patients can setup flexible payment plans that meet their financial needs.

Text to Pay

Patients love to pay their balance by text, as it yields fast results, minimizes frustration and improves patient satisfaction.

CareCredit

Through our CareCredit partnership, patients can view financing options or use their existing account to make a payment.

Approved Lending Options & HSA/FSA

Patients can also apply for financing through our approved lending options or make a payment via an HSA/FSA account.

PaySuite - Payment Portal

To give patients a seamless payment experience, we provide PaySUITE, an easy-to-use payment portal that integrates with patient accounting systems, merchant gateways, and patient payment engagement software.

By clicking the link in their email or text, patients can quickly verify their last name to automatically populate their account information, making it easier for them to view and setup a payment arrangement that fits their needs.

WHY PROVIDERS TRUST OUR TECHNOLOGY

Data Lake & Machine Learning

Due to the wealth of data we have accumulated, we have created our own proprietary technology that utilizes AI and Machine Learning to help us understand your patients even better.

This technology enables us to offer the right payment options to the right patients, communicate at the best time, use the preferred method of outreach, and match the most qualified call center agent to the unique needs of each patient account, providing a comprehensive, technology-driven approach to your patient payment needs.

We Understand Your Patients

We are leveraging our data to automate and individualize the following processes for our clients.

Member Segmentation
Behavior Drivers
Personalized Engagement

Data-Driven Outreach and Engagement

Due to the wealth of data we have accumulated, we have created our own proprietary technology that utilizes AI and machine learning to help us understand your patients even better.

This technology enables us to offer the right payment options to the right patients, communicate at the best time, use the preferred method of outreach, and match the most qualified call center agent to the unique needs of each patient account, providing a comprehensive, technology-driven approach to your patient payment needs.

We Understand Your Patients

We are leveraging our data to automate and individualize the following processes for our clients.

Member Segmentation
Behavior Drivers
Personalized Engagement

Data-Driven Outreach and Engagement

Due to the wealth of data we have accumulated, we have created our own proprietary technology that utilizes AI and machine learning to help us understand your patients even better.

This technology enables us to offer the right payment options to the right patients, communicate at the best time, use the preferred method of outreach, and match the most qualified call center agent to the unique needs of each patient account, providing a comprehensive, technology-driven approach to your patient payment needs.

Live Agents

Our live US-based Patient Financial Advocates are specially trained to operate as an extension of your business office. They help your patients understand what they owe and why they owe it, while also advising patients on the various payment options that are available to them.

What We Provide

  • Two Complete Inbound/Outbound Service Centers
  • Open: 8am-8pm CST M-F Plus Weekends
  • Fully HIPAA Compliant & PCI DSS Certified
  • 100% U.S. Based
  • 100% Healthcare Focused
  • Ability to Communicate in 200+ Languages
  • Informed, Helpful and Specially Trained Live Agents
  • Supported by IVR, PaySuite, E-mail, and SMS Communication Options

Increase Your Cash Flow Up To 2X!

Using our financial service and technology, one surgical hospital increased their cash flow by $1.8 million and reduced their bad debt by $1.1 million in the first year alone.

payments icon (patient payment solutions)

Payments™

Increase Your Cash Flow Up To 2X!

By helping patients understand their financial responsibility, providing more ways for them to pay, and engaging with them in a convenient and intelligent manner, we are able to maximize your patient payment results and speed to payment.

payments icon (patient payment solutions)

Payments™

Increase Your Cash Flow Up To 2X!

By helping patients understand their financial responsibility, providing more ways for them to pay, and engaging with them in a convenient and intelligent manner, we are able to maximize your patient payment results and speed to payment.

INCLUDED FEATURES

Technology

  • PAS Interface
  • Merchant API
  • Data Lake Intelligence
  • Online Payment Options
  • Flexible Reporting

Collections

  • Offering a Variety of Payment & Finance Options
  • Credit/Debit
  • HSA
  • Care Credit
  • Increased Cash Flow by 40% to 2x
  • Less Bad Debt

Communication

  • Improved Patient Communications and Collections
  • 24/7 Phone IVR
  • 24/7 Custom Payment Portal
  • Patient Communications:
    • Live Phone Calls
    • Email
    • SMS

Support

  • Two Complete Inbound/Outbound Service centers
  • Open: 8am-8pm CST M-F + Weekends
  • 100% U.S. Based
  • 100% Healthcare
  • 200+ Languages
  • Informed and Helpful Live Agents
  • Supported by IVR, PaySuite, E-mail, And SMS Communication Options

Compliance

  • PCI DSS Certified
  • Fully HIPAA Compliant
  • No Data Breaches
  • All Calls Recorded

FEATURES

What We Provide To Help Increase Payment Results

  • PAS Interface
  • Merchant API
  • Data Lake Intelligence
  • Online Payment Options
  • Flexible Reporting
  • Offering a Variety of Payment & Finance Options
  • Credit/Debit
  • HSA
  • Care Credit
  • Increased Cash Flow by 40% to 2x
  • Less Bad Debt
  • Improved Patient Communications and Collections
  • 24/7 Phone IVR
  • 24/7 Custom Payment Portal
  • Patient Communications:
    • Live Phone Calls
    • Email
    • SMS
  • Improved Patient Communications and Collections
  • 24/7 Phone IVR
  • 24/7 Custom Payment Portal
  • Patient Communications:
    • Live Phone Calls
    • Email
    • SMS
  • Two Complete Inbound/Outbound Service centers
  • Open: 8am-8pm CST M-F + Weekends
  • 100% U.S. Based
  • 100% Healthcare
  • 200+ Languages
  • Informed and Helpful Live Agents
  • Supported by IVR, PaySuite, E-mail, And SMS Communication Options
  • PCI DSS Certified
  • Fully HIPAA Compliant
  • No Data Breaches
  • All Calls Recorded

Increase Patient Payments Without the Headache

Our payments solution was designed using machine learning to seamlessly integrate both early out services (1st party), together with bad debt recovery (3rd party), to provide a comprehensive, technology-driven approach to your patient payment needs.

Increase Patient Payments Without the Headache

Our payments solution was designed using machine learning to seamlessly integrate both early out services (1st party), together with bad debt recovery (3rd party), to provide a comprehensive, technology-driven approach to your patient payment needs.

payments icon (patient payment solutions)

Payments™

Ready To Maximize Your Patient Payments?

Talk to our sales specialists to see how we can optimize your patient payment strategy.

The Power of Payments™ in Our Suite of Solutions

Utilizing Payments™ with our pre-admissions and engagement solutions enables a seamless patient experience that bridges the clinical and financial communication gap. This helps you maximize your patient payment results and speed to payment by engaging with patients prior to their day of service.

Learn About Oneflow

The Power of Payments™ in Our Suite of Solutions

Utilizing Payments™ with our pre-admissions and engagement solutions enables a seamless patient experience that bridges the clinical and financial communication gap. This helps you maximize your patient payment results and speed to payment by engaging with patients prior to their day of service.

Learn About Oneflow