Do you need help fielding patient calls during the COVID-19 pandemic?

In light of the current Coronavirus pandemic, Mnet is deeply committed to working with the medical community in their efforts to stabilize productivity and keep patient communications open and available. We understand the drastic situation that the healthcare industry is facing – and we’re here to help.

Mnet is ready, willing and able to field inbound patient payment calls, even on a temporary basis, using our Remote Call Center technology (RCC) and Patient Financial Advocates (PFAs).  Mnet has tailored our remote assistance to be a seamless transition for your ASC with limited commitment. Our main goal is to help our loyal clients and help preserve the integrity of our industry as we work through this challenging time together.

Remote Call Center – How it works:

Mnet PFAs will remotely access your Patient Accounting System and you will forward inbound patient-balance calls into our remote contact center.

Call Center Features:

  • PFA teams dedicated to you and your ASC
  • 100% US-based with multilingual staff
  • Seamless Call transfer capabilities
  • IVR
  • Support 8am-8pm central and weekends with 9-second average hold time

Patient Financial Advocates:

Your patients will be assisted by highly trained PFAs

  • Able to answer billing questions
  • Offer payment or pay-plan options
  • CareCredit 

Transact CareCredit as a method of payment

Help patients through the application process

PFAs can help patients with practical suggestions during the crisis such as:

  • How to apply for unemployment
  • Where to find assistance
  • Much more


Would you like to learn more?

Call us at 800.361.6638 or email us at contact@mnethealth.com.

 


Press Release:
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