While no one could have truly predicted the path of destruction that the Coronavirus pandemic has leveled on the health and economy of the entire world; Mnet has continued to be committed to working alongside the medical community as they strive to stabilize the healthcare system while keeping the lines of communication open with the patients. Mnet fully understands the breadth of the situation facing the healthcare industry and stands ready to help.

Mnet is at the ready to field inbound calls from patients pertaining to payment or process, long-term or temporarily, using remote call center technology and Patient Financial Advocates. Mnet’s remote assistance is designed to offer a seamless transition for ASC’s with either limited commitment or long-term commitment if that is more advantageous. The main goal of Mnet is to help loyal clients preserve the integrity of the industry during this extremely challenging time.

This strategy works by allowing Mnet Patient Financial Advocates to access ASC patient accounting systems and for ASC’s to forward inbound patient balance calls to the Mnet remote contact center. Mnet has Patient Financial Advocate teams dedicated to each ASC and each team is 100% US-based, multilingual staff. Call transfer is seamless, and the IVR gives patients all the self-help tools they have come to expect.

Mnet’s support teams are available 8 am – 8 pm central and weekends and average a 9 second hold time.  Patients are assisted by highly trained Patient Financial Advocates and can answer any billing questions, offer payment or payment plan options, and accept CareCredit payment from the patients. Patient Financial Advocates can help patients get through the application process and can offer patients practical suggestions throughout the pandemic such as how to apply for unemployment, where to find specialized assistance, and much more.

Contact us today to find out how Mnet can help your ASC.


About Mnet Health

Mnet Health is the premier revenue cycle management and technology provider in the surgical industry. We provide custom patient-pay solutions to surgical hospitals and ambulatory surgery centers. As of 2020, Mnet Health partners with over 700 surgical facilities nationwide and is the preferred vendor of both United Surgical Partners International (USPI) and Surgical Care Affiliates (SCA) – both directly with and in support of centralized billing offices. Mnet’s custom brand, PaySUITE, is a white-labeled payment technology platform that helps surgical facilities and their providers grow their business by helping patients pay.

We believe every patient deserves a helpful, transparent, easy to navigate financial experience in healthcare.

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