Our Patient Financial Advocates (PFAs) can help your patient understand their insurance benefits and their medical bill. Our PFAs are uniquely trained to walk patients through their financial options including sensible payment plans, responsible funding options, and compliant charity care programs. We work until late in the evenings and on weekends, so a friendly and helpful multilingual agent is always available to be of assistance.

• A seamless extension of your billing office
• Agents support your approved payment plan & financing offerings
• Available nights and weekends (8am – 8pm CST)
• Agents are able to access billing history to explain the out of pocket balance

Mnet’s call center has been awarded Best Call Center to Work For two years running. We know that happy agents make for a better financial experience for your patients.