Patient Financial Advocates

Trained in Medical Billing, Collections, and Finance.

Patients Need Financial Advocates

One common reason patients do not pay their medical bills is that they are confused or lack confidence in the balance accuracy. A patient financial advocate can not only help but create a better financial experience.

Patients Are Confused By Their Medical Bills

70%

of consumers are surprised by their medical bill

91%

of consumers were surprised by a medical bill in 2019

28%

of Millenials and Gen X are more likely than Baby Boomers to switch healthcare providers for a better financial experience

Why Do Patients Delay In Paying Medical Bills Or End Up Not Paying At All?

42%

delay due to high deductibles

30%

cite confusion about how much insurance will cover what they owe

30%

cite receiving bills for services patients don’t think they should have to pay for

25%

cite waiting to receive the final bill so they are sure of the amount owed

11%

cite uncertainty about what payment method to use

How Do Patient Financial Advocates Help?

Before anything is offered, our Patient Financial Advocates (PFAs) offer to explain their balance. PFAs are then able to walk them through their financial options including sensible payment plans, responsible funding options, and compliant charity care programs. This enables PFAs to create a better financial experience for your patient.

Mnet PFAs:

Are available nights and weekends

Are a seamless extension of your billing office

Are multi-lingual (supporting 200+ languages)

Support your approved payment plan & financing offerings

Are able to access billing history to explain the out of pocket balance

Mnet’s call center has been awarded Best Call Center to Work For two years running. We know that happy agents make for a better financial experience for your patients.

Interested In How Else Patient Financial Advocates Help?

Read More To Find Out.

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GIVE YOUR PATIENTS A HELPFUL FINANCIAL EXPERIENCE AND IMPROVE YOUR BOTTOM LINE AT THE SAME TIME!

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If you’re looking to give your patients a better financial experience while boosting collections performance, we welcome you to join us in our mission to help patients pay!

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