Patient Financial Advocates
Trained in Medical Billing, Collections, and Finance.
Patients Need Financial Advocates
One common reason patients do not pay their medical bills is that they are confused or lack confidence in the balance accuracy. A patient financial advocate can not only help but create a better financial experience.
Patients Are Confused By Their Medical Bills
70%
of consumers are surprised by their medical bill
91%
of consumers were surprised by a medical bill in 2019
28%
of Millenials and Gen X are more likely than Baby Boomers to switch healthcare providers for a better financial experience
Why Do Patients Delay In Paying Medical Bills Or End Up Not Paying At All?
42%
delay due to high deductibles
30%
cite confusion about how much insurance will cover what they owe
30%
cite receiving bills for services patients don’t think they should have to pay for
25%
cite waiting to receive the final bill so they are sure of the amount owed
11%
cite uncertainty about what payment method to use
How Do Patient Financial Advocates Help?
Before anything is offered, our Patient Financial Advocates (PFAs) offer to explain their balance. PFAs are then able to walk them through their financial options including sensible payment plans, responsible funding options, and compliant charity care programs. This enables PFAs to create a better financial experience for your patient.
Mnet PFAs:
Are available nights and weekends
Are a seamless extension of your billing office
Are multi-lingual (supporting 200+ languages)
Support your approved payment plan & financing offerings
Are able to access billing history to explain the out of pocket balance