Patient Financial Advocates
Trained in Medical Billing, Collections and Finance.
Patient Financial Advocates Are Unique!
Our Patient Financial Advocates are trained in Medical Billing, Collections, and Finance.
Patients need Financial Advocates
The most common reason patients do not pay their medical bills is because they are confused or lack confidence in the balance accuracy. In fact, 91% of consumers were surprised by a medical bill in 2019. This is especially true in the Surgical Industry.
How do Patient Financial Advocates help?
Before anything is offered, our Patient Financial Advocates (PFAs) offer to explain their balance. PFAs are then able to walk them through their financial options including sensible payment plans, responsible funding options, and compliant charity care programs. This enables PFAs to create a better financial experience for your patient.
Mnet PFAs:
- Are a seamless extension of your billing office
- Support your approved payment plan & financing offerings
- Are available nights and weekends (8am – 8pm CST)
- Are able to access billing history to explain the out of pocket balance
- Are multi-lingual (supporting 200+ languages)
Mnet’s call center has been awarded Best Call Center to Work For two years running. We know that happy agents make for a better financial experience for your patients.