Mnet Health announced today their commitment to helping the medical community stabilize productivity and keep the lines of communication between medical facility and patient open through their remote Patient Financial Advocates and their Remote Call Center.

Considering the current Coronavirus pandemic, Mnet Health has acted to ensure its deep commitment to the medical community in their efforts to stabilize productivity and keep patient communications open and available. Due to a long-standing relationship with the industry, Mnet Health understands the drastic situation that healthcare facilities are facing at this moment and is offering its assistance.

Mnet Health is ready, willing and able to field inbound patient payment calls, even on a temporary basis, using its Remote Call Center technology and Patient Financial Advocates. Mnet has tailored its remote assistance to be a seamless transition for a facility with limited commitment.

The main goal is to help loyal clients and to preserve the integrity of the surgical industry. “This is no time for providers to let their patients go to voicemail,” says David Hamilton, CEO of Mnet Health. “Patients need to be reassured that they’re not going to be sent to collections and that providers are going to work with them.”

How the Remote Call Center Works

Mnet Patient Financial Advocates remotely access the facility’s patient accounting system while the facility forwards inbound patient balance calls to Mnet’s remote call center. Some of the features of the Mnet Health Remote Call Center include having dedicated teams of Patient Financial Advocates for each facility.

These Patient Financial Advocates are all based in the United States and are multilingual. Call transfers are handled seamlessly, and patients are greeted by and IVR which also provides patients with abilities to self-service if that is their preference. Support for the Remote Call Center is open from 8 am to 8 pm CST as well as weekends with an average hold time of just nine seconds.

Patients are assisted by highly knowledgeable and well-trained Patient Financial Advocates. They are ready to answer any billing questions that might come up. They are ready to offer payment or pay-plan options including the ability to transact CareCredit as a method of payment.

Finally, Patient Financial Advocates are available to help patients through the application process. They are also ready to help patients with practical suggestions during the crisis such as how to apply for unemployment, where to go to find assistance and much more. “If patients don’t get answers from a helpful person, they are likely to read articles on the Internet they don’t understand and that frightens them,” says Lauren Illescas, Mnet VP of Operations. “They worry about their credit, and assume the worst; so this is a time to be more available. When you are, you build patient loyalty.”

About Mnet Health

Mnet is a revenue cycle service & technology provider partnering with the surgical industry to provide custom patient-pay solutions to surgical hospitals, ambulatory surgery centers, and management companies.  As of 2020, Mnet is serving over 700 surgical facilities nationwide both directly and in support of centralized billing offices.  Mnet’s brand, PaySUITE, is a platform of payment technologies that helps providers improve the patient financial experience while boosting collections performance.

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