Why You Should Add SMS Messaging For Patient Engagement

Why You Should Add SMS Messaging For Patient Engagement

QUICK. EASY. SIMPLE.

Patients love SMS because it’s easy to use and yields fast results. When patients text with an agent and receive answers quickly, not only do they save time, but their frustration is reduced, resulting in a patient experience that is more satisfying.

QUICK. EASY. SIMPLE.

Patients love SMS because it’s easy to use and yields fast results. When patients text with an agent and receive answers quickly, not only do they save time, but their frustration is reduced, resulting in a patient experience that is more satisfying.

Reasons patients prefer texting with customer service

44%

Less time consuming

42%

More convenient

17%

Less expensive

26%

Enables call backs

90%

of SMS messages are opened within three minutes

98%

average open rate for SMS

20%

average open rate for email

Of the four available channels that patients use to resolve their issues, providers primarily rely on phone and email for patient engagement.

85%

Phone

64%

Email

27%

Web Chat

14%

SMS

SMS and Web Chat are where the growth lies in the next one to two years

SMS/Web Chat 61%
Email 21%
Phone 17%

Benefits Of SMS Text Messaging For Contact Center

SMS Messages are more engaging than phone or email and can be automated

SMS Messages are viewed faster, with an open rate of -90 seconds

Personalized SMS Messages can be sent to thousands of customers at once

SMS is more 400-600% more cost-effective than Phone communication

Introducing Mnet's SMS Bill Pay

See how easy it is to increase your patient engagement!

Schedule a demo today!

Introducing Mnet's SMS Bill Pay

See how easy it is to increase your patient engagement!

Schedule a demo to see how we can help you increase your patient engagement!